 Service
Tenet |
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Professional quality
Follow scientific and perfect service procedure and
standard, treat every project seriously and serve every
customer steadfastly, with the channel of information
exchange and ripe product quality tracking system.
Hearty service
Customers foremost, take initiative service measures
of paying the return visit regularly, satisfaction investigation
and others, establish correct customer service consciousness
of the staff, offer sincere service to customers with
hearty attitude, build high-quality service brand and
take the lead with the service.
Innovative consciousness
Make up-market project for the customers with original
strategic eyes, open innovative consciousness, and innovative
working way.
Principle of reciprocity
To seek the maximization of customer’s and our own
interests by worrying what customers worry about and
thinking what customers think. To realize mutual benefit
and reciprocity of both sides and make mutual development
by exploiting additional value to customers.
| Service
concept |
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”Professional, hearty, innovative and reciprocal”
| Service
networks |
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Established in 1998, Shanghai CINtel Intelligent
System Co., Ltd., has constructed many province-level
intelligent networks. By drawing various kinds of experience
and lessons of long-term work, CINtel has set up and
perfected a complete set of scientific service procedures
and standards progressively.
To enable technical support and pre-sale and post-sale
service quality to satisfy customers’ demands in technology
and service, Shanghai CINtel has been devoting to the
realization of service localization, and has set up
multilevel marketing service networks:
1st Area
Shanghai, Zhejiang, Jiangsu, Anhui |
2nd Area
Guangdong, Guangxi |
3rd Area
Chongqing, Sichuan, Guizhou, Tibet |
4th Area
Shaanxi, Ningxia, Xinjiang |
5th Area
Heilongjiang, Beijing, Tianjin, Hebei, Henan, Shandong |
6th Area
Hubei, Hunan, Jiangxi, Fujian, Hainan |
Overseas
Hongkong, Thailand |
Unicom
Guangxi, Xinjiang |
| Service
guarantee |
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By rationalizing the responsibility of project service
personnel, Shanghai CINtel has established multilevel
service mechanism including technical expert panel and
routine maintenance engineer group.
Routine maintenance: CINtel guarantees to send at least
one employee weekly to make system maintenance in every
project point throughout the country in normal condition;
for some key projects and sensitive areas, we will guarantee
to send project personnel to stay on the spot for a
long time.
Project inspection trips: CINtel guarantees to send
the expert panel to make inspection trips one time each
three months; for some key projects and sensitive areas,
we will guarantee to send the expert panel to make the
inspection trips monthly.
Feedback system: In the period of project maintenance,
project personnel in each project point must send weekly
report on the project to customers, and collect customers’
suggestion regularly. In the period of project construction,
we will collect customers’ feedback too.
Fast business response: we will give the response within
2 days for the services required by customers.
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